Exclusions and Limitations
1. BRONDELL warrants its products to be free from manufacturing defects under normal use and service. This warranty is extended only to the ORIGINAL PURCHASER.
2. BRONDELL's obligations under this warranty are limited to repairs or replacement, at BRONDELL's option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. BRONDELL reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. BRONDELL will not charge for labor or parts in connection with warranty repairs for the first full year from date of purchase on all products except those that may be subject to commercial use limitations.
3. BRONDELL is not responsible for the cost of removal, return (shipping) and/or reinstallation of products. This warranty does NOT apply to:
a) Damage or loss which occurs during shipment. b) Damage of loss sustained through any natural or manmade causes beyond the control of BRONDELL, including but not limited to fire, earthquake, floods, etc. c) Damage or loss resulting from sediments or foreign matter contained in a water system. d) Damage or loss resulting from negligent or improper installation including installation of a unit in a harsh or hazardous environment. e) Damage or loss resulting from removal, improper repair, modification of the product, or improper maintenance including damage caused by chlorine or chlorine related products. f) Damage or loss resulting from electrical surges, electrical outages, lightning strikes or other acts which are not the fault of Brondell or which the Product is not specified to tolerate.
4. This warranty gives you specific legal rights. You may have other rights which vary from state to state.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BRONDELL. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. BRONDELL SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL, FOR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE PURCHASER OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
Orders placed through the Website constitute an offer to purchase merchandise. We reserve the right to accept or refuse an order for any reason; including, but not limited to: delayed shipment or inventory availability, insufficient or erroneous information, or suspected fraudulent activity. In order to protect the intellectual property rights of Brondell Inc., any suspected resale of merchandise for personal and/or business profit is strictly prohibited. Orders & subsequent orders of users suspected of reselling are subject to cancellation.
How to Obtain Service
To initiate a Brondell Warranty claim, please click www.Brondell.com/Support and complete our online form, or call our Customer Support team for assistance at 1-888-542-3355, Mon–Fri, 8am–2pm PST. Our dedicated Customer Support specialists will work with you to troubleshoot the issue, and depending on the results, will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid shipping label, if applicable, for you to ship your Brondell product to our Service Center.
When returning your item to our Service Center, please ensure to include the RMA number and a copy of the original receipt as proof of purchase for proper identification and processing.