Attention: Shipping Delays
Our shipping partners currently are experiencing delivery delays for standard services. Please note we are unable to process refund requests due to delayed shipments. Thank you for your understanding!
Canadian orders now ship directly from Toronto, ON. All duties, taxes, and fees are calculated during checkout so there are no surprise fees due at time of delivery.
Brondell ships orders directly from our warehouse in Toronto, ON to Canadian destinations. This eliminates expensive brokerage and other fees associated with shipping across the US/CA border and speeds up shipping time significantly. We also calculate and collect all applicable GST, PST, and HST at the time of checkout. The total due at checkout is your final cost, and there are no additional fees.
Please note: all pricing is listed in US dollars and all payment processing is in US dollars.
Brondell will process all Canadian orders as quickly as possible and within 1 to 4 business days. Processing currently takes a bit longer with current shelter in place orders in effect. After order processing is complete, standard shipping may take from 5-12 business days for delivery. While many orders ship UPS or FedEx Standard Ground, in some instances your order will ship in the best, most efficient way possible, which can include Canada Post, Purolator, or other carriers. We provide the tracking information once the product has shipped so you will always know the status of your order.
Please be aware that your tracking number may not immediately be valid or show any movement on the shipment. Sometimes UPS or Fedex may only show a “label created” status at the early stages of the shipment. This is normal and the tracking status will usually update within 24-48 hours once the shipment is scanned and updated in their system. If it is a weekend, then please wait until Monday to check the tracking number for status update. If your tracking status has not changed in 4 - 5 business days from the date you received tracking information, please contact us and we'll be happy to assist in tracking your order. At this time, all carriers are experiencing delays and it may take longer to receive any packages; Brondell will not be shipping any replacements for orders until at least 5 business days after shipment to allow time for carriers to deliver.
Please give us a call at 1-888-542-3355 for assistance or questions regarding shipping times or options.