Which of your attachments use cold water, and which use hot and cold water?
The FreshSpa (FS-10) and PureSpa (PS-65) Easy Bidet Attachments use only cold water. The FreshSpa (FSW-20) and PureSpa (PSW-75) Dual Temperature bidet can be used with just cold or hot and cold water.
Which of your bidet attachments are non-electric?
All of Brondell’s bidet attachments are non-electric.
How do I install my attachment?
Check out our bidet attachment installation videos HERE.
When I use the bidet, water is coming out of the toilet bowl up my back. Is there something wrong?
It sounds like you need to change the nozzle position of the bidet. Please watch our Installation Video HERE for more information. When the bidet is installed properly, the bidet should spray the center of your body and water should not come out of the toilet bowl.
When I first installed my bidet it worked great! But now water is just spraying straight down into the toilet bowl. How can I fix this?
It sounds like you’ve lost the nozzle cap of your bidet. Please contact Brondell customer support at 888-542-3355.
After installing my new bidet, my toilet isnt working like it used to. What's wrong?
During installation it is possible to accidentally rotate the toilet fill valve, which can misalign the toilet tank’s internal components. Remove the toilet tank lid and ensure all parts of the flushing assembly are lined up properly, and that the flush handle controls the flushing mechanism. When installed properly, the bidet has no effect on the performance or flushing of the toilet.
The cold water valve provided doesn't match my shut-off valve. Do you have alternate valves available?
The provided cold water 7/8” T-valve is designed to install directly under your toilet tank at the fill valve, not at the shut-off valve at the wall. Follow the flex hose to the bottom of the toilet tank, and then unscrew the flex hose from the toilet. This is where the 7/8” T-valve is installed. However, if you have a skirted toilet or very limited access to the area under your toilet tank, we have alternate 3/8” cold water valves available for the FreshSpa models HERE.
I see that the hot hose for the FreshSpa and PureSpa Dual Temperature bidet is made of clear plastic. How safe is that?
The hot tubing is specially manufactured with thermoplastic polyurethane, capable of withstanding boiling temperatures of 100 degrees Celsius at 156.2 psi. These specifications should work for most home installations.
My sink is further than six feet from my toilet. Do you have longer hot water tubing available?
Yes, we do have longer lengths available. Please contact Brondell Customer Service at 888-542-3355 for additional information.
How do the FreshSpa and PureSpa Dual Temperature bidets get hot water? Do they heat the water?
The FreshSpa and PureSpa Dual Temperature bidets hook up to the hot water supply at your sink in your bathroom. Please watch our Installation Videos HERE for more information.
Is it possible to not connect my Dual Temperature bidet to hot water and only use it with cold water?
Yes! To use only cold water the FreshSpa Dual Temperature bidet (FSW-20), only hook up the cold water side. To use only cold water with the PureSpa Dual Temperature bidet (PSW-75), cover the hot water connection at the back of the bidet with the Hot Water Supply Cap, supplied with the bidet.