Removing the water inlet plug on the back of the Cypress water filter
To remove the water inlet plug on the Cypress, use the universal quick-connect tool to hold down the lip around the plug, and gently pull the plug out. You can view the "Quick Tutorial on Quick Connects" HERE. This tool can also be used to disconnect the internal lines connecting the filters and can be found inside the top of the lid.
Water looks cloudy after installation
When water filters are first installed, it is common to see tiny bubbles in the filtered water. With enough bubbles, the water can appear somewhat cloudy. This is due to trapped air inside of the carbon pores of the filters. These bubbles are released over time and will quickly reduce in a day or two, when more water is filtered through the system.
For all other concerns with our product, please reach out to our Support team HERE.