Leaking
Leaks from T-valve
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Check that the washer is properly inserted with the “lipped” side up.
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Check if Teflon tape (aka. Plumbers tape) was used when installing the valve. If not, re-install using plumbers tape.
- Make sure the fittings are firmly tightened by hand.
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If steps 1 & 2 did not correct the issue, please contact Brondell support.
Leaks from hose
Check if the leak is coming from the fittings or the hose itself.
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If it is leaking at the fitting, use Teflon tape to wrap the fitting.
- Make sure the fittings are firmly tightened by hand.
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If this does not correct the issue, or if it is leaking from the hose itself, please contact Brondell support.
Leaks from underneath or inside the bidet
Contact Brondell support and an agent will help resolve your issue.
Remote Control
If the remote LEDs light up for a few seconds and go out, the remote is functioning normally.
If the lights do not illuminate, please check the following:
- Are there battery contacts in the remote?
- Is anything obstructing the battery contacts in the remote?
- Are the batteries properly installed?
If so, please check and/or replace the batteries.
If this does not resolve your issue:
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Check the "Rear Cleansing" button found on the bidet itself. Does it start a wash?
If the remote lights up and the auxiliary "Rear Cleansing" button works on the bidet itself, please contact Brondell support and an agent will help resolve your issue.
Bidet Will Not Wash
The Brondell support team is happy to help you with your issues. Before contacting us, you can check the following common issues:
- Are you seated on the bidet when attempting a wash?
- Is the water supply turned on?
- Are the nozzles extending for a wash?
- Does the bidet wash for a short duration before stopping or is it washing for a full cycle? (2 minutes)
Please contact Brondell support for further assistance!
Hi there,
We have owned the Brondell CL1700 for almost 2.5 years (bought in Dec. 2020), we were extremely satisfied until yesterday we noticed there were some leaks coming from the small holes on top of the drain plug = as seen on the picture on the owner's manual Swash CL1700 Advanced Bidet seat- page 8 (from both sides left and right) when I pushed the front and rear wash buttons.
Please help and advise what need to be done to fix the issues.
Thanks and regards
Benedicte
The light randomly turns on and cannot be turned off with the remote. (Pressed plus sign for 4 seconds )
Hi, I have an se400 and it has stopped spraying water. The nozzle comes out and sits there as if it’s in the wash cycle but it will not spray any water. If you end the cycle, no water comes out the clean the nozzle when it retracts back in. The o Lu thing I’ve found that temporarily fixes it is to pull the drain plug on the bidet and then turn water back on to fill it up. When releasing water from the tank, it spurs out like there’s a lot of built up pressure inside of it.
Greeting, we have a S1000-EW purchased Sept 2019. It's worked perfectly until yesterday. It starts to wash and immediatly stops. Help.
I have an Omigo CMAO-RW. It's worked perfectly until yesterday. It starts to wash and immediatly stops.
Recently moved our Brondelll swash 4000. Installation complete. Have heat, fan and seat/remote lights; however, the nozzles will not deploy and spray. Tried all known fixes including powering off at the outlet for extended periods.
Please advise a fix to the problem with actuation of nozzles and spray
James Irwin
Front spray nozzle on Swash 1400 will not extend enough to clear the bottom of the seat. Rear nozzle is working fine. Suggestions? (I am not spending money to ship this back to you, pay for repair, pay for return shipping.)
But if this is something that a relatively handy person can repair, please tell me what parts I need and if I can find a video that shows the process.
donna himelfarb 315 685 8839 or donna@cofarb.com
I installed the Swash 1000 about a month ago and it worked great for a few weeks but now the wash cycle starts for 1-2 seconds and shuts off and retracts . The rear wash just keeps doing this repeatedly and the front wash will function properly after one or two tries . Can you help ?
My Swash 1000 stopped spraying. The nozzle extended and then retracted immediately. Other functions seem working fine. Please help.
I have had my product for several years and it has worked perfectly till now. This week my Swash 1000’s nozzles have stopped extending when I am sitting on the seat.
I can extend them to clean them by pushing the button on the right side of the seat and they both come out and retract OK but when I sit on the seat to activate the nozzles I can hear the pre wash but then nothing happens.
I have changed the batteries on the remote, turned the powered off for 5 minutes and then on and cleaned the filter. I can’t think what else to do.
Is it possible that I need a new remote or that one of the seat sensors is bad?
I love my product, please can you help?
Brondell LE89 18 months old no longer sprays. Nozzle extends but no water sprays when pressing STRONG button. Water comes out when FRONT or REAR is pressed but very low pressure.
I have a 1400 model. I love it but since a few days the nozzle extends but no water comes out f it... I can hear a noise like it wants to send the water but nothing comes out. It works fine for the front mode, but not for the rear.
Also, when using the nozzle cleaning mode if sprays water pretty fay, since it works only when it doesn't sense anybody sitting. Before, it used to pore water softly so it clens itself, but now it seems to want to clewan the entire restroom!
Can you help please ?
The seat worked well for about 18 months. Recently, when sitting on the seat and pressing the wash button (front, rear or strong) the water sprays but the nozzle remains retracted or only partially deploys. I have deactivated the seat sensor and tested the cleaning functions (rear, front and strong) and they seem to function properly. I would appreciate any guidance you provide (especially if it works).
Thanks, RKG
S1000 / bidet starts to wash then immediately turns off