My new air purifier doesn't work and the filter won't turn on
Please make sure the plastic has been removed from the filters before use, and please make sure they are inserted correctly - with the arrows on the filters pointing to the front of the filters. If that does not resolve the issue, please reach out to our Support team here.
Depending on the model of air filtration unit you have and filter type, filter life may be anywhere between 4-12 months. Consult your owner manual or check the product page for your unit at Brondell.com for exact filter change specifications.
Cleaning and reusing filters
Only mesh prefilters can be cleaned or vacuumed and reused. For desired filtration results, please replace all carbon, true HEPA, or humidifier filters at their specified expiration dates.
For all other questions or concerns with our product, please reach out to our Support team.