On the outside, chargebacks can appear very similar to traditional refunds. Yet, there is one significant difference: rather than contacting the business for a refund, the consumer asks the bank to take money forcibly from the business’s account. An investigation follows, which can take over 60 days to resolve.
When a refund has been requested, and a chargeback is filed, the cardholder will likely not get their original funds back into their account until the dispute has been resolved. A traditional refund, by comparison, usually returns money to the consumer's account within a few days. If a consumer files a chargeback and the bank discovers it is a case of friendly fraud, they may terminate the credit card account.
Please contact us if your order has not been delivered, if you want to initiate a return, or if your order was fraudulent. We can resolve these issues with you directly!