What is covered under Brondell's warranty?
Our warranty covers defects in materials or workmanship.
How long does the warranty last?
Warranty periods vary from product to product. Please consult your Owner's Manual to identify the type of warranty and warranty duration for your product.
Do I need to register my product to activate the warranty?
Yes. To register your warranty, please contact Customer Support here and provide your receipt, invoice, or Brondell.com order number to register your warranty. Please note that additional information may be required when making a warranty claim.
Will I need proof of purchase for a warranty claim?
Yes. Always include your proof of purchase, showing the purchase date and purchased item when contacting Brondell Support for a warranty claim.
Can the warranty be transferred to a new owner?
No.
What happens if my warranty expires?
No warranty, no problem! We are happy to offer out-of-warranty support to all Brondell customers to troubleshoot, assist in purchasing parts, or, if needed, have your electric bidet sent to our Service Center for repair. If you are out of warranty, please contact Brondell's Customer Support team here, and we will assist you in finding the best solution!
What should I do if my product is defective?
Please contact Brondell Customer Support using our Contact Form or calling 1-(888)-542-3355. Our support team will help identify the issue and the best solution to correct it!
What is the process for making a warranty claim?
Please reach out to Brondell Customer Support by using our Contact Form with a description of the issue, your Brondell product model, and a copy of your Proof of Purchase.
Are there any exclusions or limitations to the warranty?
Yes, please review our Warranty Terms & Conditions page for full details.
I purchased a warranty from Extend, does this service work?
Extend's coverage begins when your product's warranty with Brondell expires. Click here for more information about Extend's warranty!