How deep should my counter be for installing the faucet?
The included faucet can accommodate a counter up to 2.5” deep.
How wide of a hole is needed for the faucet?
The faucet can accommodate a hole with a minimum diameter of 7/16" up to a maximum diameter of 2".
What size pipe will the drain clamp be compatible with?
The included drain clamp for our Reverse Osmosis systems can accommodate a pipe diameter of up to 1.5” to drain wastewater. If your drain pipe is wider than 1.5", we recommend sourcing a 1/4" quick connect diverter or adapter.
What are the pressure requirements for your Reverse Osmosis systems?
The Circle Reverse Osmosis system requires a minimum of 40psi to function.
The Capella Reverse Osmosis system requires a minimum of 35psi to function.
What are the plumbing requirements for your Reverse Osmosis systems?
You will need to first check the connection size joining the cold-water supply valve and the hose running to your sink (it should be either 1/2" or 3/8" in size) to install our Reverse Osmosis products.
Which of your products feature an air gap faucet?
The Circle RO System does NOT require an air gap faucet. It has anti-backflow built into it, and the entire system is certified by the Water Quality Association (with the included faucet).
The Capella RO system includes an air gap faucet to prevent backflow. Please trim any excess slack when installing the drain line for this product.
Can I install the Circle lying on its side?
No, the Circle was designed to remain upright. Installing on its side may cause leaks and improper filtration.
Can I install your Reverse Osmosis systems directly or split to a refrigerator or ice maker?
It is not recommended. Alternative installations can cause a slower water flow and degrade the system faster over time. Our systems were designed to be installed directly to the included facuet to maintain its internal pressure. Water diverted away from the included faucet will strain the system and will not be tracked by the faucet’s measurement system. This can result in the filters needing to be changed significantly earlier based on water usage, rendering the faucet indicator inaccurate.
Are your Reverse Osmosis systems compatible with a booster pump?
If your water pressure is below 40psi (Circle) or 35psi (Capella), a water pressure pump can increase the water pressure going into the unit. Installing a booster pump after the system will have minimal effect on your water pressure and will damage the unit.