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Brondell Air Purifier Troubleshooting

Brondell Support
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Issue Possible Cause Troubleshooting Steps
System Won't Start
  • The filters have not been removed from the plastic.
  • The filter cover(s) are not properly seated.
  • The unit is not plugged in.
  • The outlet is not within parameters, 120V 60hz.
  • Remove the filter cover(s).
  • Remove the filter, ensure the protective plastic wrap has been removed.
  • Reinstall the filter and filter cover(s).
  • Plug the unit in and try again.

If your unit still does not start, please try a different outlet in your home. If the issue persists, contact Brondell Customer Support.
No Power
  • The outlet has failed.
  • The unit has failed.
  • Attempt the factory reset procedure below. 
  • Please try a different outlet in your home.

 

If the issue persists, contact Brondell Customer Support.
Strange Noise 
  • The unit has not been cleaned per the Owner's Manual.
 If maintaining the unit per the Owner's manual does not correct the issue, please contact Brondell Customer Support.

 

Air Purifier Factory Reset

  1. Unplug the unit and remove all filters.
  2. Wait at least 10 seconds.
  3. Reinstall the filters and cover panels. Please note that the cover panels must be correctly installed for the product to operate.
  4. Plug the unit back in.

 

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