Return Authorization Number Required. All customers require an RMA number to initiate a return. Please contact Brondell Support directly via our Contact Us Form to begin the return process and acquire a Return Merchandise Authorization (RMA).
Products returned without an RMA will not be accepted. No exceptions.
Return requests must be submitted within 30 Days of purchasing the bidet through Brondell.com. Offer valid only for orders shipped to a US or Canadian address. Customer is responsible for return shipping charges to San Francisco, California. Upon receipt of the returned unit, the customer will be issued a refund for the price paid for the unit less $24.95 shipping and handling (S&H) fee for seats that originally shipped within the continental US or Canada and less a $60.00 S&H fee for seats that originally shipped to HI, AK, and PR. Expedited shipping fees from the original order will not be refunded. Returns received without a Return Merchandise Authorization number will be rejected and returned to sender. Returns must be in good condition with all original parts and accessories included. Returns received with missing parts or substantial damage beyond normal usage wear and tear will be subject to additional fees (deducted from refund). Orders of more than one (1) unit may only return one (1) item under the 30-Day Trial program (other returned unit(s) must be in brand new, unused, and uninstalled condition). One 30-Day Trial per household.
This trial offer is only available for the Swash S1400. No exceptions.