U.S. Shipping Policy
We are happy to offer FREE ground shipping for all orders over $99 within the contiguous United States!
Please Note: Brondell does not ship directly to P.O boxes in the USA or Canada, as these units do not have adequate means for delivery, storage, or pickup for brand new products. Parts & some consumables under 2 lbs. can be shipped to PO boxes with USPS.
Brondell ships U.S. orders from our Illinois or California warehouses via FedEx or USPS. Depending on when you place your order, order processing can take up to 1-4 business days. Standard shipping will take 5-12 business days after order processing is complete. Please note that we will email you tracking information once your product ships.
Please be aware that your tracking number may not immediately show movement, as FedEx and UPS may generate the label prior to shipping. This is normal, and your tracking status will update within 24-48 hours once the initial scan updates into their systems. On weekends, you may not see changes to your tracking number until Monday. If you have not seen changes to your tracking status in 5 business days, please contact us so that we can communicate with our fulfillment partners to locate your package's status.
Alaska, Hawaii, Puerto Rico, & U.S. Virgin Islands
Shipping fees for orders sent outside of the 48 contiguous United States and Canada are calculated on a case-by-case basis and shown during the checkout process. Simply place your order on Brondell.com to get a real-time shipping quote, or use our Contact Form to receive assistance from our Customer Support Team.
Please give us a call at 1-888-542-3355 for assistance or use our Contact Form if you have questions regarding shipping times or options.
Canada Shipping Policy
We are happy to offer FREE ground shipping for all orders over $299 USD within Canada!
Please Note: All pricing is listed in US dollars and all payment processing is in US dollars.
Brondell ships orders directly from our warehouse in Toronto, ON, to Canadian destinations. This eliminates expensive brokerage and other fees associated with shipping across the US/CA border and significantly speeds up shipping time. We also calculate and collect all applicable GST, PST, and HST at the time of checkout. The total due at checkout is your final cost, and there are no additional fees.
Brondell will process all Canadian orders as quickly as possible and within 1 to 4 business days. After order processing is complete, standard shipping may take 5-12 business days for delivery. While many orders ship UPS or FedEx Standard Ground, in some instances, your order will ship in the best, most efficient way possible, which can include Canada Post, Purolator, or other carriers. We provide the tracking information once the product has shipped, so you will always know the status of your order.
Please be aware that your tracking number may not immediately be valid or show any movement on the shipment. Sometimes UPS or Fedex may only show a “label created” status at the early stages of the shipment. This is normal and the tracking status will usually update within 24-48 hours once the shipment is scanned and updated in their system. If it is a weekend, then please wait until Monday to check the tracking number for status update. If your tracking status has not changed in 5 business days from the date you received tracking information, please contact us and we'll be happy to assist in tracking your order.
Please give us a call at 1-888-542-3355 for assistance or use our Contact Form if you have questions regarding shipping times or options.
Signature Required at Delivery
In some cases, we may require a signature at time of delivery. If you are unavailable to sign and receive your shipment after 3 attempts, the shipping carrier will return your order to our warehouse. Please be aware that you will be responsible for all restocking shipping fees for products that are returned to our warehouse.
Shipping Disclaimer
Orders placed through the Website constitute an offer to purchase merchandise. We reserve the right to accept or refuse an order for any reason; including, but not limited to: delayed shipment or inventory availability, insufficient or erroneous information, or suspected fraudulent activity. In order to protect the intellectual property rights of Brondell Inc., any suspected resale of merchandise for personal and/or business profit is strictly prohibited. Orders & subsequent orders of users suspected of reselling are subject to cancellation.