S1400/S1000/S1200/CAFSL/CMAO Troubleshooting

• The Seat Sensor is not activated.
  
  
• The water supply is not open. 
  
  
• The Mesh Filter is clogged.
  
  
• The water heater has failed.

1. Turn off the water supply and disconnect the hose from the bidet.
   
   
2. Remove the mesh filter from the water inlet and clean it as needed to clear any clogs. Refer to the Maintenance section of your Owner's Manual for instructions. Reinstall the Mesh Filter and hose once complete.
   
   
3. Check your water supply valve under the toilet to ensure it is fully open.
   
   
4. Make sure water is flowing to your bidet by using the "Nozzle Cleaning+" or "Sterilize" button on your remote.
   
   
5. Complete a factory reset.
   1. Unplug the bidet and turn off the water supply.

   2. Leave the bidet unplugged for at least 1 hour.

   3. After 1 hour has passed, plug the bidet back in and turn the water supply back on.
      
      
6.  Take a seat on the bidet and try to start a wash cycle with the highest "Water Temp." setting (Red.)
   
   

If a wash still does not start or water does not flow from your bidet after performing the above steps, please contact Brondell Customer Support using our Contact Form.

• The water supply is not open. 
  
  
• The Mesh Filter is clogged.
  
  
• The highest pressure setting is not selected.

1. Turn off the water supply and disconnect the hose from the bidet.
   
   
2. Remove the mesh filter from the bidet and clean it as needed to clear any clogs. Refer to the Maintenance section of your Owner's Manual for instructions on removing the mesh filter. Reinstall the Mesh Filter once complete.
   
   
3. Check your water supply valve under the toilet to ensure it is fully open.
   
   

If you are still experiencing low-pressure issues after performing the above steps, please contact Brondell Customer Support using our Contact Form.

• The T-valve washer was not installed.
  
  
• Teflon tape was not applied during installation.

For T-valve and hose leaks:

1. Turn off the water supply and disconnect the fittings of the leaking part.
   
   
2. Check the washers to ensure they are not damaged or missing.
   1. If they are damaged or missing, please contact Brondell Support for further assistance.
      
      
3. Clean the fittings appropriately and remove old Teflon tape.
   
   
4. Apply 1-2 layers of new Teflon tape to the leaking fitting.
   
   
5. Slowly turn the water back on and check for leaks.

If the leak persists or you are experiencing a leak coming from the bidet itself, please contact Brondell Customer Support using our Contact Form.

If your product is out of warranty, you can find replacement hoses and T-valves using the links below.

• Swash Replacement Hoses
• Swash Replacement T-valves

• The bidet is not correctly installed.
  
  
• The seat or lid has been forced down instead of allowing it to close slowly on its own.
  
  
• The bumpers are not making contact with the toilet. (the toilet is not level)
  
  
• The bidet has been installed on a toilet that is too big or too small for it. 

• The seat or lid has broken.
  
  
• The internal slow-close dampener has failed.

• Home or beauty products have been left in contact with the seat.

We suggest cleaning your bidet's seat with a 50/50 mixture of water and rubbing alcohol, or using Dawn dish soap or Simple Green cleaning solution for future preventative care.

Please contact Brondell Customer Support using our Contact Form.

• The dryer flap is stuck closed due to a buildup of grime.
  
  
• The Seat Sensor is not activated.

1. Using a 50/50 mixture of water and rubbing alcohol, or using Dawn dish soap or Simple Green cleaning solution with a Q-tip or soft cloth, clean the dryer flap and dryer port.
   
   
2. Complete a factory reset.
   1. Unplug the bidet and turn off the water supply.

   2. Leave the bidet unplugged for at least 1 hour.

   3. After 1 hour has passed, plug the bidet back in and turn the water supply back on.
      
      
3. Sit down and start a dry cycle, check if there is any airflow.

If the issue persists or there is no airflow, please contact Brondell Customer Support using our Contact Form.

• Grime has built up in the dryer port.

Using a 50/50 mixture of water and rubbing alcohol, or a cleaning solution such as Dawn dish soap or Simple Green, and a Q-tip or soft cloth, clean the dryer flap and dryer port.

• Eco Mode is turned on.
  
  
• The seat heater is not on the highest setting.

1. Turn off Eco Mode using the Special Operations section of your Owner's Manual or, if you wish to continue using Eco Mode, wait 3-5 minutes after being seated for the seat to heat back up to the desired setting.
   
   
2. Complete a factory reset.
   1. Unplug the bidet and turn off the water supply.

   2. Leave the bidet unplugged for at least 1 hour.

   3. After 1 hour has passed, plug the bidet back in and turn the water supply back on.
      
      
3. Confirm you have set the seat heater to the highest setting.
   
   

If the issue persists, please contact Brondell Customer Support using our Contact Form.

• The batteries are dead.
  
  
• The remote is dead.
  
  
• IR sensors have failed.

1. Press the "Seat Temp." button repeatedly and confirm that the remote lights up.
   1. If not, you may need new batteries or a new remote.
      
      
2. Press any button on the remote in proximity to the bidet, confirm the bidet beeps in response.
   1. If not, please contact Brondell Customer Support using our Contact Form.
      
      

If you need a new remote and your product is no longer covered by warranty, you can purchase a new remote using the link below. If you believe your product is covered by a warranty, please contact Brondell Customer Support using our Contact Form.

• Swash Replacement Remote Control