| Issue |
Possible Cause |
Troubleshooting Steps |
| Water pressure is low. |
- Debris buildup in the filter screen.
- Debris buildup in the aerator filter.
|
To fix, see the section titled “Cleaning the Sprayhead Filter Screen” and "Cleaning the Aerator Filter" on page 9 of the Owner's Manual for instructions. |
| Leaking from the sprayhead. |
- Loose sprayhead.
- Damaged internal cartridge.
|
- Tighten the sprayhead by hand so that the gasket compresses.
- Re-check for leaks.
- If the leak persists, the internal cartridge may be damaged. Please contact Brondell Support for assistance.
|
| Water will not shut off after turning the handle to the off position. |
The cartridge may be damaged. |
- Turn off the water supply
- Using the instructions found on page 10, remove the handle.
- Inspect the cartridge for damage.
- Contact Brondell Support for assistance.
|
| Pull-down hose not working. |
- Hose may be obstructed or tangled.
- The counterweight is not placed in the proper location.
|
- Untangle the hose and remove any objects that may be obstructing the movement of the hose.
- Check to make sure the counterweight is properly aligned directly above the weight placement marker.
|
