SpaSuite Non-Electric Bidet Attachments Troubleshooting

• Your home's water pressure is low/high

Brondell bidet attachments will directly reflect the water pressure and temperature of your home. To reduce or increase pressure, adjust your home's water pressure accordingly.

• The T-valve washer was not installed.
  
  
• Teflon tape was not applied during installation.

For T-valve and hose leaks:

1. Turn off the water supply and disconnect the fittings of the leaking part.
   
   
2. Check the washers to ensure they are not damaged or missing.
   1. If they are damaged or missing, please contact Brondell Support for further assistance.
      
      
3. Clean the fittings appropriately and remove old Teflon tape.
   
   
4. Apply 1-2 layers of new Teflon tape to the leaking fitting.
   
   
5. Slowly turn the water back on and check for leaks.

If the leak persists or you are experiencing a leak coming from the bidet itself, please contact Brondell Customer Support using our Contact Form.

If your product is out of warranty, you can find replacement hoses and T-valves using the links below.

• Bidet Attachment Replacement Hoses
• Bidet Attachment Replacement T-valves

• An incompatible toilet seat is installed on the product

Check the underside of your toilet seat, if it is concave or recessed your toilet seat is incompatible and needs to be replaced with a seat that has a flat bottom.

If you need assistance with your installation, please contact Brondell Customer Support using our Contact Form.

• The water supply is not open. 
  
  
• A 1 way check valve has been reinstalled backwards

1. Check the water supply valve under the toilet and ensure it is fully open. 

If the issue persists or you believe the issue is related to a check valve, please contact Brondell Customer Support using our Contact Form.

• The nozzle cap is missing.
  
  
• The Nozzle Cleaning feature is being activated. (on applicable models)

1. Ensure the knob is not turned to the Nozzle Cleaning feature. 
   
   
2. Manually pull down and inspect the nozzle to ensure the nozzle cap is present.
   
   

New nozzle caps can be purchased from the link below.

• Bidet Attachment Replacement Nozzle Cap
  
  

If the issue persists, please contact Brondell Customer Support using our Contact Form.

• Grime has built up on the nozzle.

We suggest cleaning your bidet's seat with a 50/50 mixture of water and rubbing alcohol, or using Dawn dish soap or Simple Green cleaning solution to clean the nozzle.

Please contact Brondell Customer Support using our Contact Form.