
| Issue |
Possible Cause |
Troubleshooting Steps |
| Seat/Lid won't stay up |
- The toilet seat or lid is unable to remain open at an angle of at least 95 degrees.
|
Ensure the Lumawarm's seat and lid have enough clearance to recline to at least 95 degrees. |
| No Power |
-
The Lumawarm is not plugged in.
- The Lumawarm does not have sufficient power.
|
-
Ensure the GFCI outlet is reset.
- Test the Lumawarm on another outlet on a different circuit.
If the above steps do not correct the issue, please contact Brondell Customer Support using our Contact Form.
|
| Nightlight will not turn on |
-
The Lumawarm is installed too far back on the toilet. The toilet is obstructing the nightlight.
-
The LED is no longer functioning.
- The Lumawarm does not have sufficient power.
|
-
Remove the Lumawarm from the toilet seat and test the nightlight.
- If the nightlight doesn't illuminate, test the Lumawarm on another outlet on a different circuit.
If the above steps do not correct the issue, please contact Brondell Customer Support using our Contact Form.
|
| Seat heater issue |
-
The Lumawarm does not have sufficient power.
- The Lumawarm is not plugged in.
|
- Ensure the heated seat is set to the highest temperature setting.
- Test the Lumawarm on another outlet on a different circuit.
If the above steps do not correct the issue, please contact Brondell Customer Support using our Contact Form.
|
| Broken Seat or Lid |
-
The Lumawarm is not correctly installed.
-
The seat or lid has been forced down instead of allowing it to close slowly on its own.
-
The bumpers are not making contact with the toilet. (the toilet is not level)
- The Lumawarm has been installed on a toilet that is too big or too small for it.
|
Please contact Brondell Customer Support using our Contact Form. |
| Seat or Lid no longer slow closing |
-
The seat or lid has broken.
- The internal slow-close dampener has failed.
|
Please contact Brondell Customer Support using our Contact Form. |
If the issue you are experiencing is not listed above, or if you need a part that is not listed on our website, please contact Brondell Customer Support using our Contact Form.