| Issue |
Possible Causes |
Troubleshooting Steps |
| Water Will Not Flow |
- The sink's water supply is closed.
- The product's T-Valve is closed.
- The lines have been installed incorrectly.
|
- Ensure your water lines are correctly installed using our Installation Videos.
- Ensure the water supply and T-Valve are open.
|
| Leaking |
- The T-valve washer was not installed.
- The quick-connect fitting is not properly secured.
- The filters are not properly secured.
- A water line is not adequately secured.
- A water line is damaged and needs to be trimmed.
|
- Inspect all filters, lines, and connections for damage and contact Customer Support for further assistance.
|
| Low Pressure |
- The minimum water pressure requirement of 40 psi is not met.
- The unit is not correctly installed.
- The T-Valve or water supply is not fully open.
- The system is supplying multiple appliances.
- Sediment build-up inside the filters due to missed filter change(s).
|
- Measure the water flow. If the system can produce 4 cups per minute, it is working correctly.
- Ensure the water supply and T-valve are all open.
- Check the age of your filters.
|
| Bad Taste/Smell |
- Reverse Osmosis systems naturally make the water taste slightly bitter, as the minerals are being removed in the filtration process.
- Filters have not been changed on time.
- Filters have not been changed early due to poor water quality.
- The system is being used with water that is coming from a well or a river.
|
Check the age of your filters. The RF-20 can last up to 6 months. The RF-40 can last up to 24 months. |
| Particles In Water |
- Black particles can be found for a short while after a filter change as trace amounts of carbon escape the filter.
- The drinking glass is not clean.
|
If you are experiencing high volumes of carbon in your water, please contact Brondell Customer Support for assistance. |
| Turbidity/Cloudiness |
- If the cloudiness dissipates after about a minute, this is simply air trapped in the filters and should stop within about 1 week.
- Damaged filter.
|
- Confirm the issue. Let the glass sit for 60 seconds.
- If it dissipates, it is simply air trapped in the filter that should be completely flushed out in about 7 days.
If the issue persists, or is not trapped air, please contact Brondell Customer Support for assistance.
|
| Light Turns Red Early |
- The system has used 475 gallons of water and requires a filter change.
- The battery was not changed during the last filter change.
- The indicator may be corroded/damaged.
|
Please contact Brondell Customer Support for assistance. |
| Strange Noises |
- The system is supplying multiple appliances, and the system's ability to regulate pressure may be compromised.
- Filters have not been changed on time.
|
- Uninstall all additional appliances.
- Check the age of your filters. The RF-20 can last up to 6 months. The RF-40 can last up to 24 months.
|
| Draining For A Long Time |
- Filters have not been changed on time.
- The system is supplying multiple appliances, and the system's ability to regulate pressure may be compromised.
|
- Uninstall all additional appliances.
- Check the age of your filters. The RF-20 can last up to 6 months. The RF-40 can last up to 24 months.
|
| High TDS |
|
Contact Customer Support for more information regarding TDS. |
Important TDS Information
The Circle is a Reverse Osmosis filter. This product will reduce any contaminant larger than .0001 microns in diameter. It will not reduce contaminants smaller than this (these may still be read by a TDS meter) and will struggle to reduce the TDS it is designed to address if filters are not changed on time.
For more information about what our Circle filter can reduce, please see our WQA-certified Performance Data sheet.
Product owners with hard water, well water, or a home water softener may need to change their filters 1-3 months earlier, depending on water quality and usage.
