| Issue |
Possible Causes |
Troubleshooting Steps |
| Leaking from the diverter valve |
- The included washer is not installed in the diverter valve.
- Teflon tape (Plumber's Tape) has not been applied to the threaded fittings.
- Threaded fittings are not firmly tightened.
- Too much Teflon Tape has been applied to the threaded fittings.
- The fittings are cracked.
|
- Ensure the included washer is installed in the diverter valve.
- Remove old teflon tape and apply 1-2 fresh layers to the faucet fitting.
- Inspect the diverter for damage.
- Reinstall the diverter valve.
|
| Leaking from the water line |
- The line is not fully inserted into the quick-connect fitting.
- The line is cracked/damaged.
- The quick-connect fitting is damaged.
|
- Inspect lines for any damage.
- Inspect quick-connect fittings for any damage.
- Ensure the line is secure in the quick-connect fittings.
|
| Leaking from the system |
- The filters are not correctly installed.
- A filter is cracked or damaged.
|
- Uninstall the filters and inspect them for any damage.
- Reinstall the filters.
|
| Stuck Button |
- The product is supplied with exceedingly hard water.
- The filter has not been changed on time and sediment has built up in the button's valve.
|
Please contact Brondell Customer Support for assistance.
|
| Low Pressure |
- The diverter is not fully open.
- The faucet is not fully open.
- The filter has not been changed on time.
|
- Ensure the water supply, faucet, and diverter valve are all open.
- Check the age of your filters.
HF-31: Lasts up to 6 months
HF-32: Lasts up to 12 months
HF-33: Lasts up to 6 months
|
| Bad Taste |
- The product is supplied with exceedingly hard water.
- The filter may need to be changed.
|
Check the age of your filters:
HF-31: Lasts up to 6 months
HF-32: Lasts up to 12 months
HF-33: Lasts up to 6 months
|
| Particles in Water |
- Black Particles - After a filter change, small black particles may be seen in your water. This is excess carbon released from the filter and is harmless.
- Milkyness/bubbles - see below.
|
If you are experiencing high volumes of carbon in your water, please contact Brondell Customer Support for assistance.
|
| Turbidity/Cloudiness |
- Air is trapped in the filter.
|
- Confirm the issue. Let the glass sit for 60 seconds.
- If it dissipates, its simply air trapped in the filter that should be completely flushed out in about 7 days.
If the issue persists, or is not trapped air, please contact Brondell Customer Support for assistance.
|
| High TDS |
|
Contact Customer Support for more information regarding TDS. |
Important Information about TDS
The Cypress Water Filtration System is not designed to remove beneficial minerals from your drinking water. These minerals, which occur naturally, are a healthy part of your drinking water and should remain. The Brondell Cypress Water Filtration System is designed to dramatically reduce water-soluble harmful contaminants, including industrial chemicals, pesticides, herbicides, turbidity, volatile organic compounds (VOCs), and microorganisms, most of which cannot be "read" with a TDS reader. For more information about what our Cypress filter can reduce, please see our WQA-certified Performance Data sheet.
This product will not reduce TDS and may slightly increase it as the carbon filters release trace amounts of carbon into the water.
