Capella RC250 Troubleshooting

• The sink's water supply is closed.
• The product's T-Valve is closed.
• The lines have been installed incorrectly.

• Ensure your water lines are correctly installed using our Installation Videos.
• Ensure the water supply and T-Valve are open.

• The T-valve washer was not installed.
• The quick-connect fitting is not properly secured.
• The filters are not properly secured.
• A water line is not adequately secured.
• A water line is damaged and needs to be trimmed.

• Inspect all filters, lines, and connections for damage and contact Customer Support for further assistance.

• The black drain line is sagging or is looped and has not been trimmed to accommodate your installation.
• The black drain line is clogged due to its proximity to the garbage disposal

• Trim excess drain line to remove all sagging, looping, etc., to provide the most direct route for the water to drain.
• Check and clear the drain line of any debris regularly to prevent clogging.

• The minimum water pressure requirement of 35 psi is not met.
• The unit is not correctly installed.
• The T-Valve or water supply is not fully open.
• The system is supplying multiple appliances.
• Sediment build-up inside the filters due to missed filter change(s).

1. Ensure the water supply and T-valve are all open.
2. Check the age of your filters.

• Reverse Osmosis systems naturally make the water taste slightly bitter, as the minerals are being removed in the filtration process.
• Filters have not been changed on time.
• Filters have not been changed early due to poor water quality.
• The system is being used with water that is coming from a well or a river.

Check the age of your filters. The RF-30 can last up to 6 months. The RF-50 can last up to 24 months.

• Black particles can be found for a short while after a filter change as trace amounts of carbon escape the filter.
• The drinking glass is not clean.

• If the cloudiness dissipates after about a minute, this is simply air trapped in the filters and should stop within about 1 week.
• Damaged filter.

• Confirm the issue. Let the glass sit for 60 seconds. 
• If it dissipates, it is simply air trapped in the filter that should be completely flushed out in about 7 days.

If the issue persists, or is not trapped air, please contact Brondell Customer Support for assistance.

• The system has used 300 gallons of water and requires a filter change.
• The battery was not changed during the last filter change.
• The indicator may be corroded/damaged.

• The system is supplying multiple appliances, and the system's ability to regulate pressure may be compromised.
• Filters have not been changed on time.

1. Uninstall all additional appliances.
2. Check the age of your filters. The RF-30 can last up to 6 months. The RF-50 can last up to 24 months.

• Filters have not been changed on time.
• The system is supplying multiple appliances, and the system's ability to regulate pressure may be compromised.

1. Uninstall all additional appliances.
2. Check the age of your filters. The RF-30 can last up to 6 months. The RF-50 can last up to 24 months.

• See Below